Terms of service

Welcome to Onyx Outdoors (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website onyxoutdoors.co.uk

About Us

Onyx Outdoors Ltd is a UK-based online retailer of leisure goods.
Registered office: Unit 7 DBR Business Park, Liverpool, L30 6AA.

Eligibility

To use our Website and purchase goods, you must:

  • Be at least 18 years old, and

  • Provide accurate and complete information when placing an order.

Order & Contract Formation

When you place an order on our Website, you will receive an email acknowledgment.

We reserve the right to refuse or cancel orders where products are unavailable, pricing errors occur, or payment cannot be processed.

Pricing & Payment

All prices are displayed in GBP (£) and include VAT unless otherwise stated.

We accept payment through most major credit or debit cards. As well as PayPal & Klarna.

Payment must be received in full before we dispatch your goods.

Delivery

We deliver within the UK and to international destinations on request. Delivery times and costs are shown at checkout.

We are not liable for delays caused by events beyond our control (e.g., courier delays, postal strikes, extreme weather).

Returns & Cancellations

You have the right to cancel your order within 14 days of receiving the goods in line with the Consumer Contracts Regulations 2013.

Goods must be returned unused and in their original packaging.

Some items (e.g., perishable items) may be exempt from returns.

Refunds will be processed within 14 days of receiving the returned goods.

For full details, please see our Returns Policy

Use of Website

You agree not to:

  • Misuse the Website or interfere with its security.

  • Copy, distribute, or exploit any content without permission.

  • Upload harmful or unlawful material.

Intellectual Property

All content on this Website, including text, images, logos, and designs, is owned by or licensed to Onyx Outdoors. You may not use our intellectual property without prior written consent.

Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under UK law.

To the fullest extent permitted by law, we are not responsible for indirect or consequential losses (e.g., loss of profits, data, or goodwill).

Data Protection & Privacy

Your personal data will be handled in accordance with our Privacy Policy and the UK GDPR.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms from time to time. The most recent version will always be available on our Website. Your continued use of the Website after changes are posted constitutes acceptance of the new Terms.

Contact Us

If you have any questions about these Terms, please contact us at:
📧 sales@onyxoutdoors.co.uk
📍 Unit 7 DBR Business Park, Heysham Road, Liverpool, L30 6AA.